Returns and shipments

SHIPPING
Fast shipping services. We ship within 24/48 business hours (travel time declared by BRT, this may vary if the destination is an island, a disadvantaged area, or a particularly busy time of year) from the time of purchase. Orders placed before 3:00 PM are shipped the same day. Shipping cost is €4 for home delivery and €3 for pickup points, throughout Italy, excluding smaller islands, where the cost is €8 (delivery times for islands and more remote areas may take an additional 24 hours). Free shipping for orders over €100 or €3 for smaller islands. Couriers do not make pickups or deliveries on holidays and pre-holidays, please take this into account to understand when your ordered package may arrive.

Cash on delivery shipping requires cash payment upon delivery, costs €8 up to €100 and €4 up to €300. The limit for cash on delivery payments is €300. However, the purchase of certain products such as gift vouchers or clothing does not allow for cash on delivery. To request it, you must accept and pay the courier every time cash on delivery is requested. Customers who have refused a cash on delivery package will be denied cash on delivery for future orders. 

For smaller islands and all other European countries outside Italy, only prepaid shipping is available.

 

Shipping to the EU at a cost of €8 + 5% from the price list. Free over €150. Areas served in 48/72h

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RETURN POLICY - SATISFIED OR YOUR MONEY BACK

Not satisfied with your order?

THREE BROTHERS offers you the possibility to return/exchange them!

You have 14 days from the delivery date to return one or more items.

Conditions:

  • products must not have been used, washed and/or damaged;
  • products must be returned with their labels and packaging;
  • products must be sent in a single shipment.

Perfumes can only be returned with their original box intact and free of defects. For hygienic reasons, they must have the guarantee seal on the cap still intact. To try a perfume before being sure of the purchase, we recommend purchasing the sample box.

  1. Once your package is received, it will be processed within 24 hours, during which we will fulfill your request.
  2. To activate the return procedure, simply write to us on WhatsApp  or send us an email to info@threebrothers.it   
  3. Choose from the 3 available options:
  • Size exchange;
  • Item exchange;
  • Voucher without limits;
  • Refund to bank account; 

 Contact us via email or WhatsApp to receive the necessary forms and information to proceed, or continue reading the page. It is not possible to refund an exchange.

COSTS: Costs vary depending on the requested service; the services and their respective prices are as follows:

  • Refund: With return shipping handled by our courier = €5 deducted from the value of the returned goods.
  • Voucher without expiry:  With return shipping handled by our courier = €0, a voucher for the value of the returned goods will be created.
  • Exchange with additional items:  With outbound and return shipping handled by our courier = €3 (Payable only by card or bank transfer)
  • Size or item exchange:  With outbound and return shipping handled by our courier = €6 (Payable only by card or bank transfer)

The shipment must be a single one; any duplicates of the same return are calculated separately.

In the event that you do not wish to pay for shipping in cash or do not wish to use our courier for personal reasons, you can arrange to send the goods to us (carriage paid, we do not accept packages sent freight collect) to the following address:

Via olivastro spaventola, 8 | 04023 Formia, LT | Presso "Vittoria"

Before proceeding with the shipment, contact our customer service to receive the return form to be included in the package. No return will be accepted without the corresponding form. 

METHOD: Always contact us before making any choice. You can choose to send everything via our courier and pay us for the shipping (except in the case of a refund). You can also decide to ship everything via another courier by arranging it yourself; in this case, you will not have to pay us anything. Any choice must be communicated to us on WhatsApp. If there are changes to be made to the choice, this must always be communicated via WhatsApp before the package arrives. Once the return package is received, it is not possible to change the choice. After an exchange, it is not possible to return unless for another exchange or a voucher without expiry; the same order cannot be refunded twice.

PRICE REFUND: Right of withdrawal Art. 52 et seq. of Legislative Decree 206/05; to access the refund, contact us, we will send you the form to fill out, close the package, and send everything to the address Via olivastro spaventola, 8 - Formia 04023 LT - c/o Vittoria. Upon receipt of the return, you will receive a refund for the cost of the goods with the deduction of shipping costs where applicable. You will be refunded via the payment method used for the purchase. However, please note that:  

  • Goods must be complete in all their parts (tags, labels, decorations, etc.)

  • They must not have been used or washed in any way; any type of washing invalidates the right of withdrawal.

  • No more than 14 days must have passed since the receipt of the ordered goods. 

It is not possible to request a refund for perfumes, watches, belts, underwear, and ties.

Orders containing payment with a voucher will be credited to the same voucher first.

Depending on the country you live in, the time it takes for your replacement product to reach you may vary.

Please Note: The customer will be responsible for the return and its contents until received by our warehouse. We are not responsible for lost/damaged shipments by couriers chosen by customers. Please ensure the package is properly sealed and placed correctly in the packaging. Before shipping anything, please contact us. Packages that arrive unidentifiable or without all required items, such as the provided form, etc., will automatically receive an indefinite voucher.

Outbound shipping is not refundable. If, after subtracting the returned goods, an order originally over one hundred euros falls below one hundred euros, the right to free shipping on the initial order is lost, and the shipping cost is deducted from the order, valued at €3 for prepaid payment or an additional €4 for cash on delivery.

Items with "2 for €X" promotions have discounts that are understood to be divided equally among the items in the promotion. For example, in a "2 for €30" promotion, each item will be €15. However, if only one item is returned, the privilege of the promotion is lost, and the remaining item not refunded will revert to its full price (other costs to be considered separately).

Smaller islands have increased shipping costs. When a customer requests exchanges, returns, or refunds of any kind or nature, we will need to request a quote from national couriers and provide the best solution.

No-iron or easy-iron products have particular characteristics for which careful treatment is essential; unsuitable treatment can nullify the no-iron feature. Tumble dryers, specific washing machines, centrifuges, unsuitable washes or products can be the cause. After washing and/or use, we are no longer responsible for how the fabric may react to the treatment performed, therefore it is not possible to request a refund for the garment after any washing or use.

For all EU countries outside Italy, returns or refunds are possible within 14 days of receiving the package. A prepaid label is not included in the package; however, you can still contact our customer service to arrange the return conveniently. The price may vary depending on the destination country (valid only for EU countries outside Italy). Even if the order is above the free shipping amount, if a return and refund bring it below that amount, the initial shipping cost will also be deducted.

ORDER CANCELLATION

It is possible to request the cancellation of an order before shipment.
To cancel an order, please contact us as soon as possible via email or WhatsApp, indicating the order number.

  • If the order has not yet been shipped, we will proceed with a full refund.

  • If the order has already been shipped, you will need to await delivery and request a return. If the customer refuses delivery to the courier, without following the described procedure, any shipping, storage, and return-to-sender costs will be borne by them before the refund.

The following policies are valid only for the sites

threebrothers.it and threebrotherseu.com

Digital vouchers are not valid for the physical store; it is possible to return merchandise in the store but only for exchanges. The refund procedure still follows a bank transfer and not a cash refund at the point of sale.